Refund and Cancellation Policy
Refund and Cancellation Policy
Effective Date: May 3 2025
At Ryven LLC we provide customized digital services including software development website design and consulting. Because most services are project based and tailored to client requirements we maintain a transparent refund and cancellation policy.
This policy explains the conditions under which refunds cancellations and dispute resolutions may occur when purchasing services from Ryven Global. By engaging with our services you agree to the terms outlined in this policy.
Refund Policy
Due to the bespoke nature of our digital services and project-based work, refunds are evaluated on a case-by-case basis depending on project status and service type. Refund eligibility includes:
The project has not yet commenced and no significant resources have been allocated.
Failure on our part to deliver the agreed-upon services as specified in the contract or agreement.
Mutual agreement to issue a refund due to unforeseen or exceptional circumstances.
Refunds will NOT be issued for:
Work that has been completed or partially delivered.
Delays or issues arising from missing inputs, approvals, or cooperation on your side.
Change of mind or cancellation requests made after project commencement.
Services explicitly marked as non-refundable in the service agreement or invoice.
All approved refunds will be processed within 7 to 10 business days via the original payment method (Stripe, PayPal, or bank transfer).
Cancellation Policy
We understand that circumstances change and allow cancellations under the following terms:
Before work begins: Full or partial refunds may be granted depending on the level of project preparation completed.
After work has started: Charges will apply for work completed up to the cancellation date; any remaining balance may be refunded at our discretion.
After project delivery: No cancellations or refunds are permitted once the project has been delivered.
To cancel a project or service, please contact us promptly at support@ryven.co.
Subscription and Recurring Services
For ongoing or subscription-based services (e.g., monthly SEO, maintenance, retainers):
Cancellations require a notice of at least 7 days prior to the next billing cycle, either by email or via the client dashboard where applicable.
No prorated refunds will be issued for unused days once a billing cycle has commenced.
Auto-renewal must be turned off to prevent future charges.
Disputes and Resolution
If you believe you have been incorrectly charged or are unsatisfied with any resolution, please contact us directly at support@ryven.co before initiating any dispute through payment providers such as Stripe or PayPal. We aim to resolve issues fairly and promptly.
Contact Us
If you have questions or concerns about this policy, please contact us:
Email: privacy@ryven.co
Address: 30 N Gould St Ste R Sheridan, WY 82801
Website: https://ryven.co
